FAQs

FAQ

• Can I return an item?

Due to the nature of our business, we do not accept returns for health regulations. All Sales are final.

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• What if the item I want is out of stock?

During our sale, products sell out fast! But don't despair. If the item you're looking for is out of stock, keep checking back. We're always updating and restocking our site with your faves!

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• How do I change or cancel my order?

We do not normally accept order cancellations or changes once an order has been processed.

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• How does Buy Online, Pick Up In-store work?

 

With five simple steps.

• Set your preferred pickup location.

• Select the "pick up in location" option.

• Add Product.

• Wait for your email confirmation with pickup instructions. Your order is usually able to collect within 24 hours.

• Bring your receipt/snapshot of payment made and collect your new Tropical goodies.

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• Why would I use this pick up service? What are the benefits?

Need your fave Tropical products ASAP? We get it. When you buy online and pick up at-location, your order can be ready as early as two hours after you place it! And you can also now make sure your fave fresh face mask is ready and waiting when you arrive. It's faster than shipping to your community post box, plus, it doesn't cost a cent!

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• Are there any fees for a pick-up order?

No! There are no fees for a pickup order.

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• I’ve placed my pick up order. Now what?

That's great! After you place your order, you’ll receive an email or Whatsapp text confirmation with all the order details and a confirmation of the pickup location. Once the order is ready, you’ll receive another email. 

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• How long does it take for an order to be ready?

It can take anywhere from two to four hours for an order to be filled and ready for pickup. But if you placed an order on Saturday and the location is closed until Monday, your order may take longer.

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• What do I need to bring to pick up my order at the store?

Please bring your online payment receipt and a government-issued photo ID when you come to collect your order.

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• Can someone else pick up my order?

Yes...if you tell us they're coming. When you place your order, we ask that you give us the details of the person who will be coming to get it. They’ll need to provide photo ID and the receipt copy of your online payment. Please ensure that the individual name matches their I.D.

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• Where do I go in-store to collect my order?

Once you arrive at the store, please let one of our associates know you are there to collect your order and they’ll be happy to help. 

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